Shipping policy

Effective date: August 5, 2026

1. Where we ship

At launch, GORSELI ships only to eligible United States delivery addresses shown at checkout. Service to post office boxes and APO, FPO, or DPO addresses depends on the carrier and service available for the order. We do not currently ship internationally. Available destinations may change and will be reflected at checkout.

2. Order processing

Orders normally require 2-4 business days to process before carrier acceptance. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time is separate from carrier transit time. High-volume launches, verification needs, severe weather, or operational disruptions may require additional time.

We do not accept payment for a preorder unless the product page and checkout expressly identify the order as a preorder and disclose the applicable timing and terms. Joining a waitlist or early-access list is not a preorder.

3. Delivery estimates and carriers

Available shipping methods, rates, and delivery estimates are displayed at checkout. Standard delivery is normally estimated at 3-7 business days after carrier acceptance for most eligible U.S. addresses. Delivery estimates are not guarantees unless the selected service is expressly described as guaranteed.

We may select or change a carrier or service level when reasonably necessary to deliver the order without materially reducing the service purchased. Carrier scans may take time to update after shipment.

4. Shipping charges

Shipping charges, if any, are calculated and displayed before checkout is completed. Any free-shipping offer or threshold will be stated with the offer and may include exclusions. Taxes are calculated separately where required.

5. Order confirmation and tracking

After an order is placed, we send an order confirmation to the contact information provided at checkout. When the order ships, we send tracking information when available. It is your responsibility to provide a complete, accurate, and deliverable address and to monitor communications about the shipment.

6. Address changes and cancellations

Email hi@gorseli.com as soon as possible to request an address change or cancellation. We cannot guarantee a change after processing begins and cannot redirect a package after carrier acceptance unless the carrier offers that option. GORSELI is not responsible for loss or delay caused by an incorrect or incomplete address supplied by the customer, although we will make reasonable efforts to help.

7. Delays

Carrier congestion, weather, emergencies, address problems, security screening, and other circumstances can delay delivery. If we learn that we cannot ship within the time promised, we will provide the delay, cancellation, consent, and refund options required by applicable law. If we determine that an order cannot be shipped, we will cancel it and issue a prompt refund.

8. Lost, missing, or delivery-scanned packages

If tracking has not updated or a package appears lost, contact hi@gorseli.com with the order number. If tracking shows delivered but the package is not present, verify the shipping address, check with household members and nearby delivery areas, and allow up to 2 business days because some carriers scan packages before final delivery. Then contact us within 7 calendar days after the delivery scan so we can review the shipment and assist with a carrier inquiry.

Replacement or refund decisions for lost or stolen packages are based on the carrier record, delivery circumstances, applicable insurance, fraud-prevention review, and applicable law. Nothing in this section limits non-waivable consumer rights.

9. Damaged or compromised deliveries

Do not use a product that arrives damaged, leaking, unsealed, or otherwise compromised. Photograph the shipping box, packing materials, product carton, jar, seal, lot or batch code, and damage. Contact hi@gorseli.com within 7 calendar days after delivery. The remedy is described in our Refund Policy.

10. Undeliverable, refused, or returned-to-sender orders

If an order is returned because the customer supplied an incomplete or incorrect address, refused delivery, or did not retrieve the package, we may refund the product amount after the package is received and inspected, less original shipping and carrier return charges where permitted by law. If the return resulted from our error, we will correct it at no cost.

11. Split shipments

An order may arrive in more than one shipment. If so, tracking information may be provided separately. You will not be charged additional shipping solely because we split an order.

12. Contact

For shipping questions, email hi@gorseli.com with your order number.