Refund policy

Effective date: August 5, 2026

We want you to receive a genuine GORSELI product in the condition promised. This policy explains change-of-mind returns and the separate process for damaged, defective, incorrect, or compromised products.

1. 30-day return window

You may request a return within 30 calendar days after delivery. To qualify for a change-of-mind return, the item must be unused, unopened, unsealed, in its original condition and original packaging, and accompanied by proof of purchase.

For hygiene and product-integrity reasons, opened, unsealed, used, or partially used cosmetic products are not eligible for a change-of-mind return. This hygiene rule does not eliminate the separate remedy below for a product that arrived damaged, defective, incorrect, leaking, or otherwise compromised.

2. Starting a return

Email hi@gorseli.com with your order number, the item you want to return, and the reason for the return. Do not send an item back until GORSELI provides return authorization and instructions. Returns sent without authorization, to the manufacturer, or to another address may not be accepted.

3. Return shipping

For an approved change-of-mind return, the customer is responsible for return-shipping costs. Use a trackable method and retain the receipt. The original shipping charge is non-refundable unless the return resulted from our error or applicable law requires otherwise.

If we confirm that the product was damaged, defective, incorrect, or compromised when delivered, GORSELI will provide a replacement or full refund at no additional cost and will provide a prepaid return method if a return is required.

4. Inspection and refunds

After we receive and inspect an authorized return, we will notify you whether it is approved. If approved, GORSELI will initiate the refund to the original payment method within 5-7 business days after receipt and inspection. Your bank or card issuer may require additional time to post the credit.

If more than 15 business days have passed since we confirmed approval and the credit has not appeared, contact hi@gorseli.com. Refund timing required by applicable law will control if it is faster.

5. Damaged, defective, incorrect, or leaking items

Inspect your order promptly. Contact hi@gorseli.com within 7 calendar days after delivery if an item is damaged, defective, incorrect, leaking, missing from the shipment, or has a compromised seal. Do not use a compromised product.

Include:

Your order number and the email used for the order.

A description of the issue.

Clear photographs of the shipping box, packing materials, product carton, jar, seal, lot or batch code, and damage or defect, as applicable.

After review, we will arrange an appropriate replacement or a full refund at no cost. We may ask that the item be returned or retained for a reasonable period so the issue can be investigated.

6. Product reactions or other unexpected experiences

If you experience irritation or another unexpected reaction, remove the product, stop use, and seek medical care when appropriate. Contact hi@gorseli.com promptly with the product name, order or purchase source, lot code, use date, timing, symptoms, and photographs if available. Do not place health information in a public review.

We will review the report through our product-quality and customer-care process and work with you on an appropriate resolution. This policy does not limit rights or remedies available under applicable law.

7. Non-returnable items

Unless required by law, we cannot accept:

Opened, unsealed, used, or partially used products returned because of a change of mind.

Items not purchased directly from GORSELI. Contact the authorized seller from which the item was purchased and follow that seller’s policy.

Gift cards or items clearly marked final sale before purchase.

Unauthorized returns or items returned after the applicable window.

8. Exchanges

We do not offer direct change-of-mind exchanges. If an unopened item is eligible, return it under this policy and place a new order. For a confirmed damaged, defective, incorrect, or compromised item, we may send a replacement.

9. Order cancellations

Email hi@gorseli.com immediately to request cancellation. We will try to help, but cannot guarantee cancellation after processing or fulfillment begins. If we successfully cancel before shipment, we will refund the canceled amount, including shipping charged for the canceled items.

10. Consumer rights

This policy is in addition to rights that cannot be waived under applicable law. If a conflict exists, applicable law controls.